NFCU Facility Operating Status Information
Employee Service Center (703) 206-4772
(Collect Calls Accepted) or 1-888-503-6013
Employee Assistance Program – Business Health Services
(Employee & family counseling)
United States: 1-800-255-8555
Contact Center Employee Leave Line
866-335-8457 (for Contact Center Employees Only)
American Red Cross 1-866-438-4636
(Federal Disaster Relief)
Fidelity Investments 1-800-343-0860
(401(k) loans or change bi-weekly contribution)
CareFirst Administrators (CFA)-PPO Health Plan 1-866-942-7857
CareFirst - PPO Health Plan
Customer Service 833-502-9927
Provider Service (Verification of Benefits) 877-228-7268
Group No - 5802609-FL10 (FL employees)
5802609-DC10 (All other domestic employees)
5802609-OC10 (Out of country employees)
(Prescription drug coverage)
Kaiser Permanente HMO Health Plan
(Verification of health benefits)
(Verification of dental benefits)
Group No. - 302369
Participant ID - Four zeros followed by EmpID
(Verification of vision benefits)
Group No. - 12268601
Participant ID No. - Find at www.metlife.com/mybenefits
(Short-term disability claims for illness or injury)
(Flexible Spending Accounts - medical and dependent care)
What if my Navy Federal pay is not enough to cover my immediate emergency expenses?
Navy Federal employees and members affected by an emergency may be eligible to receive NFCU emergency loans, with the first payment deferred for 90 days. You may also request an increase to your credit limit on your NFCU Visa or MC credit cards. You may apply for a loan or increase to your credit limit by calling 1-800-336-3333.
What happens if I need to miss work for an extended period because of injury, etc.?
Especially in an emergency situation, Navy Federal’s policy is to accommodate your extended absence for as long as business operations allow.
Who should I contact about my health or prescription drug coverage?
To verify coverage, contact CareFirst Administrators (PPO Health Plan) at 1-866-942-7857. To verify coverage for the HMO plan, contact Kaiser Permanente at the applicable locations: DC metro Area 1-800-777-7902, Hawaii 1-800-966-5955, California 1-800-464-4000, Georgia 1-888-865-5813, Washington State 1-888-901-4636. For PPO prescription drug coverage, contact Express-Scripts at 1-866-210-4506.
Who should be contacted if, after my work location reopens, I am unable to return to work immediately?
Contact your supervisor or manager as you would under normal circumstances.
THIS INFORMATION WILL BE UPDATED PERIODICALLY AS ADDITIONAL INFORMATION BECOMES AVAILABLE.