Navy Federal Employee Notice
Employee Information

NFCU Facility Operating Status Information


Sunday,April 20,2014 (9:20 Eastern Time)

Information will be updated immediately upon a determination of operating status. For information on Operating Status by telephone, call 1-800-255-8555.

Headquarters
NORMAL OPERATIONS

Winchester
NORMAL OPERATIONS

Worldgate
NORMAL OPERATIONS

Greater Pensacola
NORMAL OPERATIONS

West Coast Hub
NORMAL OPERATIONS

Branches
NORMAL OPERATIONS

Contact Numbers:

Employee Service Center (703) 206-4772
(Collect Calls Accepted) or 1-888-503-6013

Employee Health Services 1-877-222-8808

Employee Assistance Program – Business Health Services
1-800-765-3277

(Employee & family counseling)

Employee Hotline
United States: 1-800-255-8555
Italy, Spain: 00-800-0-255-8555
Singapore, Hong Kong: 001-800-0-255-8555
Japan: Country Code-800-0-255-8555
Bahrain: 800-000-01 and 800-255-8555
Cuba: 2935 and 800-255-8555
Diego Garcia: 999-288 and 800-255-8555
Greece: 00-800-1311 and 800-255-8555

 

Express-Scripts 1-866-210-4506
(Prescription drug coverage)

Conifer Health Solutions 1-877-680-9129
(Pre-hospitalization Certification for PPO health plan)

CIGNA 1-800-362-4462
(Short-term disability claims for illness or injury)

Fidelity Investments 1-800-343-0860
(401(k) loans or change bi-weekly contribution)

American Red Cross 1-866-438-4636

FEMA 800-621-3362 or TTY 800-462-7585
(Federal Disaster Relief)

CAREFIRST Administrators (CFA)-PPO Health Plan 1-866-942-7857
(Verification of health benefits)
Group No. – “NFH” ("NFR" for FL employees)”
Participant ID No. – “NFH or NFR” then Employee Number followed by “X”

Kaiser Permanente HMO

(Verification of health benefits)

DC Metro area 1-800-777-7902

Hawaii-Oahu 1-808-432-5955

Hawaii neighboring Islands 1-800-966-5955

California 1-800-464-4000

Georgia Atlanta Metro area 1-888-865-5813

Washington State-GHC 1-888-901-4636

MetLife 1-800-942-0854
(Verification of dental benefits)
Group No. – “NFH”
Participant ID No. – Four zeros followed by EmpID

Additional Information:

What if my Navy Federal pay is not enough to cover my immediate emergency expenses?
Navy Federal employees and members affected by an emergency may be eligible to receive NFCU emergency loans, with the first payment deferred for 90 days. You may also request an increase to your credit limit on your NFCU Visa or MC credit cards. You may apply for a loan or increase to your credit limit by calling 1-800-336-3333.

What happens if I need to miss work for an extended period because of injury, etc.?
Especially in an emergency situation, Navy Federal’s policy is to accommodate your extended absence for as long as business operations allow.

Who should be contacted if there's a serious injury as a result of this emergency in my immediate family, including myself?
During regular business hours, contact Take Care Health at 1-877-222-8808 (option 2) At any time, you may contact the Employee Service Center at 1-888-503-6013 or (703) 206-4772 (collect calls accepted).

Whom should I contact about my health or prescription drug coverage?
To verify coverage, contact CareFirst Administrators (PPO Health Plan) at 1-866-942-7857. To verify coverage for the HMO plan, contact Kaiser Permanente at the applicable locations: DC metro Area 1-800-777-7902, Hawaii-Oahu 1-808-432-5955, Hawaii neighboring Islands 1-800-966-5955, California 1-800-464-4000, Georgia Atlanta Metro area 1-888-865-5813, Washington State-GHC 1-888-901-4636. For PPO prescription drug coverage, contact Express-Scripts at 1-866-210-4506.

Who should be contacted if, after my work location reopens, I am unable to return to work immediately?
Contact your supervisor or manager as you would under normal circumstances.

THIS INFORMATION WILL BE UPDATED PERIODICALLY AS ADDITIONAL INFORMATION BECOMES AVAILABLE.