NFCU Facility Operating Status Information
Employee Service Center (703) 206-4772 (Collect Calls Accepted) or 1-888-503-6013
Employee Health Services 1-877-222-8808
Employee Assistance Program – Business Health Services 1-800-765-3277 (Employee & family counseling)
Employee Hotline United States: 1-800-255-8555Italy, Spain: 00-800-0-255-8555Singapore, Hong Kong: 001-800-0-255-8555Japan: Country Code-800-0-255-8555Bahrain: 800-000-01 and 800-255-8555Cuba: 2935 and 800-255-8555Diego Garcia: 999-288 and 800-255-8555Greece: 00-800-1311 and 800-255-8555
Express-Scripts 1-866-210-4506 (Prescription drug coverage)
Nationwide Better Health 1-800-315-2031 (Pre-hospitalization Certification for PPO plans)
Prudential 1-800-842-1718 (Short-term disability claims for illness or injury)
Fidelity Investments 1-800-343-0860 (401(k) loans or change bi-weekly contribution)
American Red Cross 1-866-438-4636
FEMA 800-621-3362 or TTY 800-462-7585 (Federal Disaster Relief)
CAREFIRST Administrators (CFA)-PPO Health Plan 1-866-942-7857 (Verification of health benefits) Group No. – “NFH” Participant ID No. – “NFH” then Employee Number followed by “NFCU”
Kaiser Permanente HMO
(Verification of health benefits)
DC Metro area 1-800-777-7902
Hawaii neighboring Islands 1-800-966-5955
Georgia Atlanta Metro area 1-888-865-5813
Washington State-GHC 1-888-901-4636
MetLife 1-800-942-0854 (Verification of dental benefits) Group No. – “NFH” Participant ID No. – Four zeros followed by EmpID
What if my Navy Federal pay is not enough to cover my immediate emergency expenses? Navy Federal employees and members affected by an emergency may be eligible to receive NFCU emergency loans, with the first payment deferred for 90 days. You may also request an increase to your credit limit on your NFCU Visa or MC credit cards. You may apply for a loan or increase to your credit limit by calling 1-800-336-3333.
What happens if I need to miss work for an extended period because of injury, etc.? Especially in an emergency situation, Navy Federal’s policy is to accommodate your extended absence for as long as business operations allow.
Who should be contacted if there's a serious injury as a result of this emergency in my immediate family, including myself? During regular business hours, contact Employee Health Services at 1-877-222-8808 At any time, you may contact the Employee Service Center at 1-888-503-6013 or (703) 206-4772 (collect calls accepted).
Whom should I contact about my health or prescription drug coverage? To verify coverage, contact CareFirst Administrators (PPO Health Plan) at 1-866-942-7857. To verify coverage for the HMO plan, contact Kaiser Permanente at the applicable locations: DC metro Area 1-800-777-7902, Hawaii-Oahu 1-808-432-5955, Hawaii neighboring Islands 1-800-966-5955, California 1-800-464-4000, Georgia Atlanta Metro area 1-888-865-5813, Washington State-GHC 1-888-901-4636. For prescription drug coverage, contact Express-Scripts at 1-866-210-4506.
Who should be contacted if, after my work location reopens, I am unable to return to work immediately? Contact your supervisor or manager as you would under normal circumstances.
THIS INFORMATION WILL BE UPDATED PERIODICALLY AS ADDITIONAL INFORMATION BECOMES AVAILABLE.