NFCU Facility Operating Status Information
Employee Service Center (703) 206-4772 (Collect Calls Accepted) or 1-888-503-6013
Employee Health Services 1-877-222-8808
Employee Assistance Program – Business Health Services 1-800-765-3277 (Employee & family counseling)
Employee Hotline United States: 1-800-255-8555Contact Center Employee Leave Line 866-335-8457 (for Contact Center Employees Only)
Contact Center Employee Leave Line 866-335-8457 (for Contact Center Employees Only)
American Red Cross 1-866-438-4636
FEMA 1-800-621-3362 (Federal Disaster Relief)
Fidelity Investments 1-800-343-0860 (401(k) loans or change bi-weekly contribution)
CareFirst Administrators (CFA)-PPO Health Plan 1-866-942-7857 (Verification of health benefits) Group No. -"NFH" ("NFR" for FL employees) Participant ID No. - "NFH or NFR" then Employee Number followed by "X"
Conifer Health Solutions 1-877-680-9129 (Pre-hospitalization certification for PPO health plan)
Express-Scripts 1-866-210-4506 (Prescription drug coverage)
Kaiser Permanente HMO Health Plan (Verification of health benefits)
DC Metro area 1-800-777-7902 California 1-800-464-4000Hawaii 1-800-966-5955Georgia Atlanta Metro area 1-888-865-5813Washington State - Group Health Cooperative 1-888-901-4636
MetLife 1-800-942-0854 (Verification of dental benefits) Group No. - 302369 Participant ID No. - Four zeros followed by EmpID
VSP 1-800-877-7195 (Verification of vision benefits) Group No. - 12268601 Participant ID No. - Four zeros followed by EmpID
CIGNA 1-800-362-4462 (Short-term disability claims for illness or injury)
Flores 1-800-532-3327 (Flexible Spending Accounts - medical and dependent care)
What if my Navy Federal pay is not enough to cover my immediate emergency expenses? Navy Federal employees and members affected by an emergency may be eligible to receive NFCU emergency loans, with the first payment deferred for 90 days. You may also request an increase to your credit limit on your NFCU Visa or MC credit cards. You may apply for a loan or increase to your credit limit by calling 1-800-336-3333.
What happens if I need to miss work for an extended period because of injury, etc.? Especially in an emergency situation, Navy Federal’s policy is to accommodate your extended absence for as long as business operations allow.
Who should be contacted if there's a serious injury as a result of this emergency in my immediate family, including myself? During regular business hours, contact Take Care Health at 1-877-222-8808 (option 2) At any time, you may contact the Employee Service Center at 1-888-503-6013 or (703) 206-4772 (collect calls accepted).
Whom should I contact about my health or prescription drug coverage? To verify coverage, contact CareFirst Administrators (PPO Health Plan) at 1-866-942-7857. To verify coverage for the HMO plan, contact Kaiser Permanente at the applicable locations: DC metro Area 1-800-777-7902, Hawaii-Oahu 1-808-432-5955, Hawaii neighboring Islands 1-800-966-5955, California 1-800-464-4000, Georgia Atlanta Metro area 1-888-865-5813, Washington State-GHC 1-888-901-4636. For PPO prescription drug coverage, contact Express-Scripts at 1-866-210-4506.
Who should be contacted if, after my work location reopens, I am unable to return to work immediately? Contact your supervisor or manager as you would under normal circumstances.
THIS INFORMATION WILL BE UPDATED PERIODICALLY AS ADDITIONAL INFORMATION BECOMES AVAILABLE.